Frequently asked questions
about COOL Balík services.

Primarily food producers, butchers, delicatessens, cheesemakers and farmers who need regular distribution. We also serve online retailers and prepared-meal businesses. Our services include chilled and frozen transport, storage and order dispatch.

Yes. Tell us about your planned product range, collection and delivery locations, and estimated shipment volumes. It is fine if you do not have all the details yet.

We prepare a quote within 24 hours. Tell us your products, collection point, delivery areas, volumes and shipping frequency. Tell us what you need to move — you do not need a detailed logistics plan to get started.

We collect from every area we deliver to. Enter the collection and delivery postcodes in the journey planner to see available collection and delivery dates.

Before your first shipment, we will agree on packaging, labelling and the required temperature at handover. Prepare your food products accordingly. The type of bag or box alone is not enough to determine whether packaging is suitable.

For questions about your delivery, please contact our dispatch team. The enquiry form is for businesses interested in working with us.

We support Shoptet, Upgates, WooCommerce, API and XML imports. You can also enter shipments manually in the Mrož customer portal. Explore integration examples.

Yes. We assemble and pack your prepared meals into individual customer orders in our chilled facilities, then arrange delivery. More about meal order assembly.

Yes. You can change quantities as needed, and we can handle substantial increases in volume.

Yes. Chilled and frozen fulfilment covers goods receipt, storage and preparing orders for dispatch. Picking, assembly and packing also take place in chilled or frozen facilities, according to the goods’ temperature requirements.

Yes. Our fulfilment customers have online access to their item records. The Mrož customer portal lets you book and track shipments. Explore the portal’s features.

We will prepare your transport or storage quote within 24 hours of your enquiry. Tell us about your products, handover locations, shipping frequency and the services you need so we can tailor it to your business.